Information We Collect
At Dyyssos, we collect various types of information to provide you with the best possible investment analysis and market insights. Understanding what data we gather helps you make informed decisions about using our services.
Personal Information You Provide
When you interact with our platform, you might share:
- Contact details including name, email address, and phone number
- Professional information such as company name and job title
- Investment preferences and risk tolerance levels
- Communication history and support interactions
- Account creation information and login credentials
- Payment information for premium services (processed securely through third-party providers)
Automatically Collected Information
Our systems automatically gather certain technical data to improve your experience:
- Device information including browser type, operating system, and screen resolution
- Usage patterns such as pages visited and time spent on our platform
- IP address and general geographic location
- Referral sources and search terms used to find our site
- Performance data to optimize loading times and functionality
How We Use Your Information
We believe in transparency about how your data serves both your needs and our business operations. Here's how we put your information to work:
Primary Purpose: Everything we collect helps us deliver better investment insights and improve your experience with market analysis tools.
| Information Type | Primary Uses | Legal Basis |
|---|---|---|
| Contact Information | Service delivery, support, important updates | Contract performance, legitimate interest |
| Usage Data | Platform improvement, personalization, analytics | Legitimate interest, consent |
| Investment Preferences | Customized recommendations, relevant content | Contract performance, consent |
| Technical Data | Security, performance optimization, troubleshooting | Legitimate interest |
Marketing Communications
We send helpful content about market trends and new features, but only with your permission. You control these preferences entirely and can adjust them anytime through your account settings or by contacting us directly.
Information Sharing and Disclosure
We're selective about who we work with and never sell your personal information. When we do share data, there's always a good reason that benefits your experience or meets legal requirements.
Service Providers
We work with trusted partners who help us operate effectively:
- Cloud hosting providers for secure data storage and platform operation
- Analytics services to understand how our tools perform
- Email service providers for communications you've requested
- Payment processors for secure transaction handling
- Customer support tools to help resolve your questions quickly
Important: All third-party partners sign strict confidentiality agreements and can only use your data for specific purposes that support our services.
Legal Requirements
Sometimes we must share information to comply with legal obligations, such as responding to court orders, regulatory investigations, or protecting against fraud. We'll notify you about such requests when legally permitted.
Data Security Measures
Protecting your information is fundamental to our operations. We've implemented multiple layers of security that evolve with emerging threats and industry standards.
Technical Safeguards
- End-to-end encryption for data transmission and storage
- Regular security audits and penetration testing
- Multi-factor authentication for administrative access
- Automated backup systems with geographic redundancy
- Real-time monitoring for suspicious activities
- Regular software updates and security patches
Organizational Measures
Our team follows strict protocols for handling your data. Access is limited to employees who need it for their work, and everyone receives regular training on privacy best practices. We maintain detailed logs of who accesses what information and when.
While we implement strong security measures, no system is completely immune to threats. We encourage you to use strong passwords and keep your login credentials confidential.
Your Privacy Rights
Under Canadian privacy law, you have several important rights regarding your personal information. We've designed our systems to make exercising these rights straightforward and timely.
Access Your Data
Request a copy of all personal information we hold about you, including how we obtained it and who we've shared it with.
Correct Information
Update or fix any inaccurate or incomplete personal information in your account or our records.
Delete Your Data
Request deletion of your personal information, subject to legal and business requirements for record-keeping.
Limit Processing
Restrict how we use your information while we address concerns about accuracy or legitimate use.
Data Portability
Receive your data in a standard format that can be transferred to another service provider.
Withdraw Consent
Remove your consent for optional data processing activities like marketing communications.
How to Exercise Your Rights
Contact us using the information below to start any privacy request. We'll respond within 30 days and may ask you to verify your identity to protect against unauthorized access. There's no charge for most requests, though we might apply reasonable fees for excessive or repetitive demands.
Data Retention and Deletion
We keep your information only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Different types of data have different retention periods based on their purpose and legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 1 year | Service provision, support |
| Transaction Records | 7 years | Legal compliance, audit requirements |
| Marketing Data | Until consent withdrawn + 30 days | Communication preferences |
| Analytics Data | 26 months | Platform improvement, trend analysis |
| Support Communications | 3 years | Quality assurance, dispute resolution |
When retention periods expire, we securely delete or anonymize your information. In some cases, we might retain anonymized data for longer periods to understand long-term trends and improve our services.
International Data Transfers
Some of our service providers operate outside Canada, which means your information might be processed in other countries. We ensure these transfers meet Canadian privacy standards and provide adequate protection for your data.
Protection Standards: All international transfers use approved safeguards such as standard contractual clauses, adequacy decisions, or certification schemes that ensure your data receives equivalent protection.
Countries where your data might be processed include the United States and members of the European Union, all of which have established frameworks for protecting personal information in international business relationships.
Children's Privacy Protection
Our services are designed for adults making investment decisions and are not intended for anyone under 18 years of age. We don't knowingly collect personal information from minors.
If you believe we've accidentally collected information from someone under 18, please contact us immediately. We'll investigate the situation and delete any such information promptly while taking steps to prevent similar occurrences.
Privacy Policy Updates
We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes that affect how we handle your personal information, we'll notify you through email or prominent notices on our website.
Minor updates like clarifications or contact information changes will be posted here with an updated "Last Modified" date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Continued use of our services after policy updates indicates your acceptance of the revised terms. If you disagree with changes, please contact us to discuss your options.
Privacy Questions and Concerns
We're here to help with any privacy-related questions or concerns. Whether you want to exercise your rights, understand our practices better, or report a potential issue, don't hesitate to reach out.
Contact Our Privacy Team
For privacy-specific inquiries, we typically respond within two business days.
Welland, ON L3C 5X6
Canada
If you're not satisfied with our response to your privacy concern, you have the right to file a complaint with the Privacy Commissioner of Canada. We'll cooperate fully with any official investigations while working to resolve issues directly with you whenever possible.